Our ultimate goal is client and customer satisfaction. In 2008, the PPLSolutions Client Satisfaction Survey had an average result of 4.3 out of 5.0, with 5.0 being “very satisfied.”

PPLSolutions understands the need for accuracy in providing business process services for our clients and ultimately for their end-use customers.

Our unparalleled performance is supported through a goal-oriented and results-driven organization. PPLSolutions has exceeded our clients’ expected service levels:

• More than 99 percent of bills are issued accurately and within two days.
• We have achieved over 90 percent grade of service.
• Five percent kick-out rate for enrollments versus the industry average of 20 percent to 25 percent.
• Write-offs of uncollectible accounts have been less than 50 percent of the industry average for industrial and commercial customers.