PPLSolutions is proud to announce the launch of software that will streamline the configuration and implementation of energy bills and customer communications. These changes will allow for accurate execution in expediting dynamic bill print. With the new bill formatting and printing, what used to take weeks or months to execute will only take days.
Designing bills to meet your diverse customer base is easy with PPLSolutions’ flexible bill print. Now your energy company can easily design specialized bills for your commercial, industrial, institutional and residential customers — even customize a bill for one specific customer. You have the freedom to decide, and PPLSolutions has the advanced capabilities to execute your choices.
Offer your customers various billing options that include paper bills, PDF bills, e-mail PDF bills or online bills.
PPLSolutions understands the expectations of energy companies. Frequent changes to rates and new billing products create a need for a flexible back-office billing solution. With PPLSolutions’ new billing and communication solution, your requests for billing updates will be both timely and accurate. Personalizing documents at any stage is easy and effective.
This dynamic software is exceptionally well-suited for the energy industry, where billing updates and customer communications are necessary to building relationships with customers through focused marketing efforts. By partnering with PPLSolutions, your utility or retail energy business will reduce the complexities associated with customer billing and communications. Our flexible suite of applications will move your company forward using multiple media to reach your customer base and help improve customer satisfaction.
Flexible invoice with exceptional design
PPLSolutions will design a comprehensive invoice layout with your input on 8.5” x 11” paper to improve customer satisfaction. Both residential and commercial/industrial invoices can be configured to your requirements and quickly implemented to billing production. Large volumes of simple and complex billing products can be easily produced by PPLSolutions. An understandable invoice will decrease billing inquiries, improve customer satisfaction and shorten the customer’s payment cycle.
There are several business colors that can be used in the design of an invoice. Full color is available on the front of the invoice, with black and white on the back. Choose from any style of standard fonts to emphasize various invoice messages. Ample space is also available to communicate personalized messages to the various segments of your customer base.
Billing inserts
Invoices and accompanying inserts provide an outstanding opportunity to reach out to your customers. Now onserts can be used to replace traditional billing inserts. Onserts allow a message to be printed directly on a bill. Whether your marketing needs are focused on complying with regulations, encouraging participation in new programs or advertising new products, PPLSolutions will create the inserts or onserts, target a specific audience segment and expedite insertion into billing flow with precision.
Marketing and targeted campaigns
PPLSolutions can promptly create and send targeted campaigns to a subset of customers for a predetermined length of time. PPLSolutions’ will generate customer correspondence or marketing materials that are customized with individually tailored messages. We will promote new products and programs using direct mail and allow customers to complete the enrollment process online through the use of PPLSolutions’ Customer Acquisition System (CAS).
Advanced billing outputs
Boost customer satisfaction and increase on-time payment of bills by offering your customers multiple channels to receive energy invoices. PPLSolutions can deliver traditional paper bills, PDF format, e-mail bills and online bills. Online bills can be presented using PPLSolutions’ End-User Self-Service Portal, which also offers a variety of payment options. With PPLSolutions, your energy company will have the advantage of full-service order-to-cash back-office operations.
Begin thinking of billing as an opportunity for customized communication to your various customer segments. Be the first-to-market with the flexibility available to your energy company to advance new programs and products. Move your energy company forward with the opportunities that exist through PPLSolutions’ robust software and operations, and position your company for success.
PPLSolutions … the company that has an exclusive focus on back-office services in the energy industry.