Web self-service is a new approach to customer relationship management. The self-service application enables end-use customers to access information and to perform routine tasks over the Internet, without requiring any interaction with a customer service representative. The primary goal is to provide customers with the flexibility to access self-service functionality 24 hours a day, seven days a week.

Benefits of Web Self-Service for End-Use Customers:

• By utilizing a Web-based application, end-use customers have the ability to:
• Access payment information and make online payments via credit card, debit card or EFT through savings or checking accounts.
• View and analyze account information.
• Export and graph data.
• Share account information with others.

• End-use customers have the ability to update the following information:
• Billing contact person.
• Business contact person.
• Customer contact.
• Mailing address.

Web Self-Service for PPLSolutions’ Clients: Client Self-Service Portal

The PPLSolutions Information Access System-Client Self-Service Portal is a Web-based application that provides your business with immediate access to critical customer information and data.

All the details of the business are packaged into an online application, which allows a view of the business at the click of a mouse from any location. PPLSolutions manages the operational details, while providing the essential information you need for quick decision-making. We understand that the needs of energy suppliers and utilities are specific. The flexibility of the Portal caters to the specific needs of energy suppliers and utilities, and will be configured to meet the needs of your business.

Through the online Client Self-Service Portal, you will also have the ability to maintain account information. The system is designed and operated to provide critical business, customer and operational information for all phases of the revenue cycle and customer life cycle. Provided on both summary and detail levels, the information helps support the business, operational, marketing, sales and customer care functions.

Benefits of Web Self-Service for Clients:

• By utilizing a Web-based application, clients have the ability to update the following information:
• Billing contact person.
• Business contact person.
• Customer contact.
• Mailing address.
• Advantages of client self-service:
• Information is either immediately updated in PPLSolutions’ systems or updated overnight
• No double-handling of information.
• Increases efficiency.
• Increases customer satisfaction.